RETURNS
How do I make a return?Please visit our Returns page for detailed information: Returns – Draper James
Our return policy can be found here
SHIPPING
How do I know my order has shipped?Once your order has been shipped you will receive a shipping confirmation email with your tracking number!
What shipping carrier will deliver my package?Draper James has partnered with FedEx to deliver the majority of its packages. For customers that selected ‘Free Standard Shipping’ orders will originate with FedEx Ground Advantage but will be delivered by USPS.
For more information, please check out our complete list of shipping methods on our Shipping page.
Draper James partners with UPS and Zonos to ship internationally. If you’re shopping internationally, you will automatically be redirected to your country’s localized site. You can also click on the upper left-hand corner to choose the country in which you would like to shop. If your country is not listed in the drop-down, then we cannot ship products to your country.
Zonos is the global ecommerce partner that enables international customers to shop and pay securely in their local currency and prepay duties and important taxes. Duties and taxes are set by the customs authorities of destination countries not by Draper James. Pre-paying these at checkout will expedite delivery of your order.
All international orders will be sent with UPS Expedited. Expect orders to be delivered in 5-7 days, but this may vary by country.
All international orders are FINAL SALE and cannot be returned.
PRICE ADJUSTMENTS
Does Draper James issue price adjustments?Previous purchases are not eligible for price adjustments. Please see our promotions page here for more information.
GIFT CARDS
Do you sell gift cards?Yes! We offer electronic gift cards which are emailed to the recipient.
To order an electronic gift card, please click here and enter the recipient’s email address and gift card amount. You will then follow the rest of the checkout process. The address entered at checkout is the billing address associated with the debit/credit card used to purchase the gift card.
CUSTOMER ACCOUNTS
How do I create a customer account on Draperjames.com?Creating an account is easy as pie! To sign up for an account, click MY ACCOUNT on the upper right hand corner of www.draperjames.com. You would then click CREATE AN ACCOUNT on the right side of the screen under “New Customer.” By creating an account you will be able to checkout faster, store multiple shipping addresses, view and track orders, and receive updates.
Why does your website say my “account does not exist” but I get DJ emails?
It’s easy to mix up having a DJ account and simply being signed up for our email list. Even if you’ve signed up to receive DJ emails, you still might want to create an account to add items to your wishlist and save time during checkout.
