How can we help?

Frequently Asked Questions

Customer Accounts

How do I create a customer account on Draperjames.com?

Creating an account is easy as pie! To sign up for an account, click MY ACCOUNT on the upper right hand corner of www.draperjames.com. You would then click CREATE AN ACCOUNT on the right side of the screen under “New Customer.” By creating an account you will be able to checkout faster, store multiple shipping addresses, view and track orders, and receive updates.

Why does your website say my “account does not exist” but I get DJ emails?

It’s easy to mix up having a DJ account and simply being signed up for our email list. Even if you’ve signed up to receive DJ emails, you still might want to create an account to add items to your wishlist and save time during checkout.

Do you sell gift cards?

Yes! We offer electronic gift cards which are emailed to the recipient. 
To order an electronic gift card, please click here and enter the recipient’s email address and gift card amount. You will then follow the rest of the checkout process. The address entered at checkout is the billing address associated with the debit/credit card used to purchase the gift card.

Shipping

What shipping carrier will deliver my package?

Draper James uses Fedex and Fedex Smartpost for all of our shipping within the U.S. 
For more information about shipping, please check out our complete list of shipping methods.

Any order placed using Fedex shipping will be delivered by Fedex, except for orders placed using Fedex Smartpost. Fedex Smartpost is an integration with Fedex- orders originate with Fedex but will be delivered by USPS.

Does Draper James ship internationally?

We sure do! Your order would be considered an international order and would need to be placed through International Checkout. 
To proceed to International Checkout, put your cursor on the shopping bag icon and then select “Checkout". Once in your shopping bag, you will see three options for “Checkout,” “PayPal Checkout,” and “International Checkout.” You will then click on “International Checkout” and follow that checkout process.

All orders placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

Returns

What is your return policy?

As outlined here, our return policy is as follows:

  • Returns must be made within 20 days of receiving your order.
  • Refunds will be issued in the original form of payment or as merchandise credit (upon request). Shipping charges are non-refundable.
  • Please allow up to 2 weeks from the day you ship your package for your account to be credited. It can take 1-2 billing cycles to appear on your statement, depending on your bank.
  • Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.
  • Monogrammed and engraved items, cosmetics, hair accessories, gift cards, items purchased on final sale, and other select items cannot be returned and are non-refundable.
  • All international purchases placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

*Please note that we are unable to accept returns that are not facilitiated within our Happy Returns system

How do I make a return?

 You have 3 options to return your merchandise!

1. Return your items to a Happy Returns location

2. Return your items by mail

3. Return your items in person to a Draper James store

For more information about the returns process, please visit our returns page.