Creating an account is easy as pie! To sign up for an account, click MY ACCOUNT on the upper right hand corner of www.draperjames.com. You would then click CREATE AN ACCOUNT on the right side of the screen under “New Customer.” By creating an account you will be able to checkout faster, store multiple shipping addresses, view and track orders, and receive updates.
It’s easy to mix up having a DJ account and simply being signed up for our email list. Even if you’ve signed up to receive DJ emails, you still might want to create an account to add items to your wishlist and save time during checkout.
Yes! We offer electronic gift cards which are emailed to the recipient.
To order an electronic gift card, please click here and enter the recipient’s email address and gift card amount. You will then follow the rest of the checkout process. The address entered at checkout is the billing address associated with the debit/credit card used to purchase the gift card.
Draper James uses Fedex and Fedex Smartpost for all of our shipping within the U.S.
For more information about shipping, please check out our complete list of shipping methods.
Any order placed using Fedex shipping will be delivered by Fedex, except for orders placed using Fedex Smartpost. Fedex Smartpost is an integration with Fedex- orders originate with Fedex but will be delivered by USPS.
We sure do! Your order would be considered an international order and would need to be placed through International Checkout.
To proceed to International Checkout, put your cursor on the shopping bag icon and then select “Checkout". Once in your shopping bag, you will see three options for “Checkout,” “PayPal Checkout,” and “International Checkout.” You will then click on “International Checkout” and follow that checkout process.
All orders placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.
As outlined here, our return policy is as follows:
*Please note that we are unable to accept returns that are not facilitiated within our Happy Returns system
You have 3 options to return your merchandise!
1. Return your items to a Happy Returns location
2. Return your items by mail
3. Return your items in person to a Draper James store
For more information about the returns process, please visit our returns page.