Privacy Policy

Effective Date: September 8, 2020

Updated On: September 15, 2020

Draper James, LLC (“Draper James”, “we”, “our”, “us”) and its subsidiary and affiliate companies respect the privacy rights of its visitors (“you”, “your”, “yours”) online and at our stores (collectively, the “Site”) and recognize the importance of protecting the information collected about them. This Privacy Policy addresses the use and disclosure of personal information we collect from you. For a printable version of this policy, please click here.

By visiting this Site, or providing your information to us, you are accepting the practices described in this Privacy Policy and Terms of Use.

Please exit this Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted.

WHAT INFORMATION DRAPER JAMES COLLECTS

Draper James collects and stores information from visitors to this Site, including those who register their information or who use the online store. To serve you better, we may combine information you give us with other information which is publicly available.

“Personal information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, device, or household. Below, we describe how we will handle your personal information in accordance with this Privacy Policy and describe the information we may have collected in the past 12 months below, how it may be used, and the sources:

  • Identifiers, which may include name, address, online identifier or username, Internet Protocol address, or email address. These are sourced directly from you or indirectly from you (e.g., from observing your actions on the Site). They are used to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to respond to an inquiry, for product and service improvement, to screen for potential risk or fraud, to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, or marketing. For example, when you create an account, you provide your first and last name, email address, and other identifying information. We disclose this information for business purposes to internet service providers, administrative service providers, and payment processors.
  • Personal information categories contained in customer records, which may include name, address, telephone number, bank account number, credit card number, debit card number, or any other payment and financial information. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to respond to an inquiry, to screen for potential risk or fraud, to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, or marketing. For example, we need your payment information when you purchase products from us. We disclose this information for business purposes to internet service providers, administrative service providers, and payment processors.
  • Characteristics of protected classifications, such as age or gender. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, marketing, or to provide relevant services. For example, we may use this information for targeted advertising. We do not disclose this information to third parties.
  • Commercial information, which may include records of services purchased, obtained, considered, or other purchasing or consuming histories or tendencies. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information, to contact you in relation to our Site, to screen for potential risk or fraud, to respond to inquiries, to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations, to provide customer service, or marketing. For example, we keep track of your purchases to create a purchase history. We disclose this information for business purposes to internet service providers, administrative service providers, and payment processors.
  • Professional or employment-related information, such as employment history or professional certifications. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information or to process an employment application. For example, when you apply for a job with us, we ask for your relevant employment history. We disclose this information for business purposes to service providers, such as background check providers and human resource administrative service providers.
  • Education information, such as level of education completed or academic performance. We source this information directly from you. We use this information to fulfill or meet the reason you provided the information or to process an employment application. For example, when you apply for a job with us, we ask for your education information. We do not disclose this information to third parties.
  • Internet, technical or other similar network activity, which may include usage and browsing history; IP address; device information, including device properties; search history; information on your interaction with our Site; and error logs. We source this information directly or indirectly from you (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information, to screen for potential risk or fraud, or to improve our Site. We disclose this information for business purposes to administrative service providers, data analytics providers, and internet service providers. Please see our Cookies section below for more information.
  • Inferences drawn from other personal information, which may include a profile reflecting a person’s preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. We source this information directly or indirectly from you, (e.g., from observing your actions on our Site). We use this information to fulfill or meet the reason you provided the information or for marketing. We do not disclose this information to third parties.

Your decision to provide any personal information is voluntary. However, please note that, if you do not provide certain personal information, we may not be able to accomplish some purposes outlined in this Privacy Policy and you may not be able to use or access certain services on our Site.

COOKIES

Like many websites, we use “cookies”, which are files stored on your computer's hard drive by your browser. We use cookies to ascertain which web pages are visited and how often, to make our Site more user friendly, and to give you a better experience when you return to the Site. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our Site. Most browsers accept cookies automatically but allow you to disable them. Please check your browser and browser settings to determine where these types of cookies are stored and whether and how they may be deleted. The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit www.networkadvertising.org to learn more. In any event, if you reject our cookies, you may still use the Site, but you may be limited in some of the features. We may also work with service providers that use cookies and web beacons to collect information, and to serve advertisements to you across the Internet based on that information.

  • Google Analytics. To help facilitate the delivery of relevant content, we use Google Analytics. Google Analytics uses cookies to report on user interactions on our and others' websites. We use the data collected for optimizing marketing, refining advertising and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes data, please visit: https://policies.google.com/technologies/partner-sites. Instructions on opting out of Google Analytics using a specific plug-in is available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.
  • We also use Facebook Analytics to measure your use of our Site, tailor our Site to your interests, and improve our products and services. Please note, Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at Facebook.com/about/privacy/. Please click here if you would like to withdraw your consent.

YOUR CALIFORNIA RIGHTS

If you are a California resident, you may be entitled to the below rights:

  • the right to know. You may request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the sale or disclosure for business purposes of your personal information to third parties, and the categories of third parties with whom this information was shared. You may also request a copy of the personal information we have collected, and upon request, we will provide this information to you in electronic form;
  • the right to opt out of the sale of your personal information to third parties. We do not sell your personal information at this time, we do not share your personal information with third parties for their direct marketing purposes, and we do not sell the personal information of children under 16 years old;
  • the right to request deletion of your personal information, subject to certain legal exceptions; and
  • the right to not be discriminated against for exercising any of the rights mentioned above.

You can exercise your rights by contacting us using the details set out in the Contact Us section below. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information. You may designate an authorized agent to make a request on your behalf. Such authorized agent must have permission to submit requests on your behalf. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

HOW WE RESPOND TO DO NOT TRACK SIGNALS

The “Do Not Track” (“DNT”) privacy preference is an option that may be made in some web browsers allowing you to opt-out of tracking by websites and online services. At this time, global standard DNT technology is not yet finalized and not all browsers support DNT. We therefore do not recognize DNT signals and do not respond to them.

IS INFORMATION COLLECTED FROM CHILDREN?

This Site is not intended for or directed to anyone under the age of 13. We do not sell or ship any items ordered through this Site directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Site only with the involvement of a parent or guardian and should not submit any personal information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information.

DOES DRAPER JAMES SHARE YOUR INFORMATION WITH OTHERS?

We do not share with others, or sell or rent to others, any personal information that you provide to us except with your consent or as described in this Privacy Policy. 

We may engage third party service providers to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third party service providers, but we authorize them to use this information only in connection with the services they perform.

In the unlikely event of a direct or indirect reorganization process including, but not limited to, mergers, acquisitions, divestitures, bankruptcies, and sales of all or a part of our assets, Draper James may disclose your personal information following completion of such transaction and/or during the assessment process pending transfer. If transferred in such a case, the purchaser  will abide by the terms and conditions of this Privacy Policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our  Site or the public.

SECURITY

The security of your information is very important to us and we will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above. We use Secure Socket Layer (SSL) encryption technology to protect the security of your online order information. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.  

While we implement these and other security measures on our Site, please note that no data transmissions over the Internet can be guaranteed to be 100% secure. You play a role in protecting your information as well. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice via our Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.


CONSENT TO TRANSFER

Because we are a global company, the data that we collect from you may be transferred to, and stored at, a destination outside the United States. Data we collect may also be processed by staff operating outside the United States who work for us or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

If you are visiting our Site from a location outside of the U.S., your connection may be through and to servers located in the U.S. Any information you provide during your visit will be processed and maintained on our server and other internal systems located within the U.S. or otherwise as described above. You acknowledge you understand that by providing your personal information to us, your personal information (i) will be used for the uses identified above in accordance with this Privacy Policy, and (ii) may be transferred to the U.S. as indicated above, in accordance with applicable law.

ACCURACY AND RETENTION

When you place an order or otherwise provide personal information through the Site, we will maintain your personal information for our records only for as long as necessary to fulfill the purpose for which it is collected and in accordance with legal obligations.

If you are registered with Draper James on our Site and would like us to remove you from our list, please contact us at 1(800) 396-7703 or reach us via email at customercare@draperjames.com.

PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this Site and we encourage you to check our policy periodically. If we make a material change to this Privacy Policy, we will either continue to honor our prior policy for information that we collected when it was in force, or we will we will notify you by prominently posting the changes on our Site or by using the contact information you have on file with us. By continuing to use our Site you are agreeing to be bound by any changes or revisions made to this Privacy Policy.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at customercare@draperjames.com, 1(800) 396-7703, or write to us at the following address: 

Draper James, LLC 
33 East 33rd Street, Suite 905
New York, NY 10016