We want you to be pleased as punch with everything you receive from Draper James! However, we understand that not everything you order always works out. If that's the case and you need to return something, please read our return policy below.
Holiday Season Returns: We want you to gift Draper James with confidence this holiday season! Please enjoy extended holiday returns and exchanges until January 9, 2021, for orders placed November 2 through December 19.
Online Return Policy
- All returns and exchanges must be made through Happy Returns
- Returns and exchanges must be made within 20 days of receiving your order.
For returns made via the mail, a $6.95 fee per return label will apply. This fee will be deducted from the refund amount.
- Returns made to a Happy Returns Return Bar location or Draper James store will be complimentary.
- All exchanges and site credit selections are complimentary
- Merchandise must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed. Footwear must be returned in the original shoebox.
- Monogrammed and engraved items, cosmetics, hair accessories, gift cards, items purchased on final sale, and other select items cannot be returned and are non-refundable.
- Sale merchandise ending in .98 is final sale or items marked as "Final Sale" cannot be returned or exchanged
- Items purchased online for pick up in a Draper James store location (buy online, pick up in store) can only be returned or exchanged in person at a Draper James store
Store Return Policy
- Sale merchandise ending in .98 is final sale or items marked as "Final Sale" cannot be returned or exchanged.
- Monogrammed and engraved items, cosmetics, hair accessories, perishables, gift cards, and items purchased on final sale cannot be returned and are non-refundable.
- We do not honor price adjustments.
- Store credits and gift cards cannot be replaced if lost or stolen.
- Draper James retail store purchases can only be returned/exchanged in a Draper James retail store. Draper James retail stores will accept draperjames.com purchases; however, shipping charges are non-refundable and all draperjames.com return policy requirements apply.
- Draper James reserves the right to deny a refund if the merchandise is deemed non-resalable.
You have 3 options to return or directly exchange your items!
1. Return your online order in person at a Happy Returns Location
- Click HERE to find a Happy Returns Location near you. There are more than 3,000 Happy Returns dropoff locations across the country! Please note that you must begin your return in our online portal before dropping off your item.
- Bring the item(s) you wish to return with the QR code generated in the online portal.
- Your refund or exchange will be initiated immediately.
*Please note that online returns must be facilitated within our Happy Returns system or they will not be accepted. Store purchases must be returned or exchanged at the store from which it was purchased to be accepted.
2. Return your online order by mail
To start your returns process please visit draperjames.happyreturns.com
- Enter your purchase order number and billing zip code
- You will be presented with your order history. Select the product you wish to return.
- Select a reason for the return and we will give you options for a direct exchange, refund or site credit
- Repeat steps 2 and 3 for each item you wish to return
- Review and verify your selections and submit your return
- Print out the return shipping label an affix it to the original packaging. Make sure the products are in the same condition as when you received them (unworn, unwashed and with original tags. Shoes must be in their original box). *Please return Fragile Items via the Mail in their original packaging*
- Drop your return off at any USPS location
- Once your return is scanned via mail:
- Refunds will be issued to the original form of payment within 7 days, less a $6.95 fee per return label
- Site merchandise credits will be issued immediately
- Exchanges will be sent within 2-3 business days. Please note that exchanges cannot be sent with expedited shipping
Unfortunately we cannot refund the original shipping charges. You will receive a confirmation email once the return or exchange has been processed.
*Please note that we are unable to accept online returns that are not facilitated within our Happy Returns system
3. Draper James Store **For more information on store locations and hours, please visit our Store Locator Page**
Bring the item(s) you wish to return to a store closest to you! No receipt required.
*Store purchases must be returned or exchanged at the store from which it was purchased in order for the return to be accepted.
- Nashville: 2608 12th Avenue South, Nashville, TN 37204
- Lexington: 120 Summit at Fritz Farm, Suite 170, Lexington, KY 40517
- Atlanta: 3400 Around Lenox Drive, Atlanta, GA 30326
If you have any difficulty processing your return, please reach out to Customer Care via email at firstname.lastname@example.org. Our hours are 9am to 5pm ET Monday through Friday.
- If you selected "exchange" while creating a return, your exchange will be initiated upon receipt of original item to a Happy Returns location or once scanned by mail
- If returning original item via Happy Returns or by mail, please allow 10 business days to receive your new item
- Please note that we cannot offer expedited shipping on exchanges
- Exchanges may also be made in-person at our stores in Atlanta, Lexington, and Nashville.